About
Business operator.
Enterprise counterpart.
I’m Phuc Pham, a business operator and co-founder of KPIM. I lead the non-technical side of the business and stay involved in enterprise engagements from discovery and commercial discussions through programme shaping and delivery coordination.
Affiliation KPIM
Function & Governance
Operating scope
Commercial development, enterprise relationships, marketing and partnerships; finance, people, administration and legal/compliance coordination.
Enterprise & Commercial
Enterprise relationships, business development, proposals, pricing and negotiation.
Engagement & Delivery
Discovery, solution shaping, programme design and coordination with technical, training and delivery teams.
Business Operations
Marketing and partnerships, alongside finance, people, administration and legal/compliance coordination.
Career trajectory
2020 — present
KPIM — Co-founder & COO
Lead non-technical business functions while staying hands-on in enterprise engagements, from discovery and commercial discussions through programme shaping and delivery coordination.
2018 — 2020
I ART — E-Commerce R&D Manager
Worked across e-commerce business-model research, digital marketing, fulfillment and team coordination.
2017 — 2018
S4 — WordPress Theme & Plugin Developer
Developed and customized WordPress themes and plugins for e-learning products, working with HTML, CSS, JavaScript and PHP.
University of Wisconsin–La Crosse · 2013–2017
Background in computer science and mathematics.
Operating Ethos
Principles and current direction
“Clarify the business need; make responsibilities explicit; distinguish outputs from outcomes.”
I’m continuing to build practical capability in AI workflows, agents and AI-assisted prototyping. My current hands-on evidence comes primarily from training environments, with a focus on applying these tools to business problems I understand firsthand.
Principle 01
Understand the need
Start with the business problem, people involved, intended outcome and constraints.
Principle 02
Make responsibilities explicit
Be clear about who owns decisions, specialist input and execution.
Principle 03
Separate outputs from outcomes
Deliverables can be evidenced immediately; business impact requires separate proof.
Inquiries & Collaboration
A relevant problem or a shared interest?
For enterprise work, partnerships, or a thoughtful exchange about operations and applied AI, feel free to get in touch.